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General

  1. COOLA
  2. General
  • Popular Answers

    • Contact Us Global
    • Who do I contact at COOLA?
    • Why does my status say "Unfulfilled"?
    • COOLA does not use harmful chemicals.
    • Can I use COOLA products while pregnant?
    • Where can I find the expiration date?
    • See all 24 articles
  • Orders and Shipping

    • Where is my order?
    • When will my product ship?
    • Can I cancel my order?
    • Can I change my shipping address?
    • Do you ship outside the United States?
    • Does COOLA.com ship to Canada?
    • See all 20 articles
  • Returns

    • When will I receive my refund?
    • How do I return my COOLA products?
  • Subscriptions

    • Can I edit the shipping address for an upcoming subscription order?
    • How do I change my subscription delivery day?
    • How do I view my future deliveries?
    • What is COOLA subscription?
    • How do I change my subscription frequency?
    • How do I skip my next subscription delivery?
    • See all 8 articles
  • Rewards Program

    • Changes to our Rewards Program 2024
  • Products and Ingredients

    • What is Octocrylene?
    • Are COOLA sunscreens benzene free?
    • How are Classic and Mineral sunscreens different?
    • Mystery Boxes
    • Mineral Liplux Shades discontinued
    • How do I pick the right shade for Rosilliance Mineral Tinted Moisturizer?
    • See all 32 articles
  • Sunless Tan

    • Will COOLA Sunless-tan enhance my dark spots?
    • I have sensitive skin. Can I use COOLA Sunless Tan?
    • Can I still get suntanned through my self tan?
    • Can I use sunless tan if pregnant or nursing?
    • How do I prep my skin for using COOLA sunless tan?
    • Will your sunless tan dry out my skin?
    • See all 10 articles
  • Retail and Wholesale

    • What are your requirements for selling COOLA?
    • Where can I buy COOLA near me?
  • Learn Sun Science

    • How do I protect myself while in the sun?
    • What are UV rays?
    • Why is sunscreen important?
    • What is blue light?
    • How are UVA and UVB rays different?
    • What is SPF?
  • Why Choose COOLA

    • Please contact us. We want to help!
    • What makes COOLA different?
    • COOLA follows sustainable practices.
    • Are COOLA products reef friendly?
    • COOLA is 100% Animal Cruelty Free.
    • COOLA products are Gluten Free.
    • See all 11 articles
  • COOLA Organic Skincare

    • What is the pH of the Rewakening Rosewater Mist?
    • Does the Glowing Greens Cleansing Gel lather?
    • Why is COOLA Organic Skincare unique?
  • Agent Knowledge Base

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