Where is my order?

Track your order from your order confirmation email or contact us.

Here are a couple of things you can do to track down your order and ensure you receive your COOLA products.

Track your order using the shipping confirmation email we sent you. 
The shipping confirmation email you received after placing your order (from hello@coola.com) has a link that allows you to track the status and location of your COOLA order. 

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Track your order from your COOLA account.
Log into your COOLA account. Find the order in question under "Recent Orders" and click "View." Finally, click on the "Track Shipment" link at the top of the order.

Contact us.
If you don't have your shipping confirmation email or tracking your order proves unsuccessful, please contact us. Please provide your name, email, and order number. You can reach us via chat or email. You can also call us at 888.682.6652. Our agents are available Monday - Friday, 8 am - 5 pm Pacific (PST). 

 

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