Weather events can delay your order delivery date.
When significant weather events in the United States impact the shipping hubs of fulfillment and shipping partners, we sometimes experience delays in processing and delivery. When this happens, it affects our ability to meet expected delivery times for recent orders.
- If you received a shipping confirmation email (from firstname.lastname@example.org), use the tracking link in that email to determine if your order's delivery date has changed.
- If your order hasn't shipped and you have not received a confirmation email, please contact the COOLA Care Team by CLICKING HERE. A friendly representative will provide the latest status on fulfillment and delivery timelines.