Weather events can delay your order delivery date. 

When significant weather events in the United States impact the shipping hubs of fulfillment and shipping partners, we sometimes experience delays in processing and delivery. When this happens, it affects our ability to meet expected delivery times for recent orders. 

  • For the latest information directly from our partners, visit FedEx or USPS sites by clicking below. 

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  • If you received a shipping confirmation email (from, use the tracking link in that email to determine if your order's delivery date has changed. 

  • If your order hasn't shipped and you have not received a confirmation email, please contact the COOLA Care Team by CLICKING HERE. A friendly representative will provide the latest status on fulfillment and delivery timelines. 




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