Returning a COOLA product is easy and stress-free.
In fact, you can submit a return on your own, without even having to contact us. Visit our easy Returns Portal and follow these simple steps:
1. Visit https://returns.coola.com/
2. Enter the email address associated with the order you want to return
3. To protect your security, you'll receive an email to continue the return process
4. Check your email inbox for an email from COOLA. Confirm your email address.
5. Select the product(s) you want to return or exchange (limited to eligible products) and select your reason.
6. Select if you'd like to exchange, shop for something new, or return your item.
7. If you choose to exchange or shop for something new, you'll be presented with your options.
8. Once you've decided what you want, click continue and review summary. If the item you're exchanging for cost more than the item you're returning, you'll be asked to pay the difference and checkout.
9. You will then receive a Simple Return pre-paid packing slip to send back your return. If you choose the return option, you will be issued an Instant Refund™ Voucher code you can use on COOLA.com. This credit will be in the amount of the refund and will be good for 48 hours. We'll send you an email containing all the details. If the credit remains unused, the refund will automatically go back to your card.
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