How do I use my reward points?

There are two ways to use your points. The easiest way to use your points is by applying your points at checkout.

If you are logged in to your COOLA account, when ready to pay, go to the checkout page and use the drop-down menu to choose the number of points that you want to use.

Your cart needs a minimum value of $20, and you will have to spend $10 to redeem your points. Only one product can be redeemed at a time. 

Here is what it will look like on your screen:

Remember, a minimum purchase of $20 is required to redeem points.

Examples:

• Get $10.00 off your next purchase of $20.00 for 100 points
• Get $20.00 off your next purchase of $30.00 for 200 points
• Get $30.00 off your next purchase of $40.00 for 300 points
• Get $40.00 off your next purchase of $50.00 for 400 points

You can also go to the rewards page and redeem a coupon code or a product. 

To get to your rewards page from the COOLA home page, click Why COOLA > COOLA Club Rewards.

Then, scroll down to see how many points you have and what you are eligible to redeem. Choose a coupon code or available product. Click "Redeem" to choose the points you want to use.

You'll be asked if you're sure. Select YES if you are confident. Then you'll be presented with a coupon code that you have to copy and paste at check out. Click the blue box to copy the code.

You'll get verification that the code is copied and needs to be pasted at checkout. 

My screen looks different, and I am unable to redeem my points. What should I do?
If you are logged into your Rewards account and the points drop-down menu is not showing at checkout, you are likely logged into Shopify Pay. To redeem your points, look for "checkout as guest" and click it. This should take you back to the coola.com page, where you will see the apply box as above.