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  1. COOLA
  2. Orders and Shipping

Why was my order canceled?

What to do if our fraud filter canceled your order. 

If your COOLA.com order was unexpectedly canceled, chances are our fraud filter marked your order as fraudulent. This is not a reflection on you. We take customer and data security very seriously and employ sensitive settings. 

We recommend placing your order again and sending us an email at support@coola.com.

 

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    Articles in this section

  • Where is my order?
  • When will my product ship?
  • Can I cancel my order?
  • Can I change my shipping address?
  • Do you ship outside the United States?
  • Does COOLA.com ship to Canada?
  • How much does shipping cost?
  • Where do you ship from?
  • How do I track my order?
  • How do I place a bulk order?

Related articles

  • Where is my order?
  • Where can I find the expiration date?
  • Understanding Chemical vs. Mineral Sunscreen
  • Can I still get suntanned through my self tan?
  • I have sensitive skin. Can I use COOLA Sunless Tan?

Promoted articles

  • Contact Us Global
  • Who do I contact at COOLA?
  • Why does my status say "Unfulfilled"?
  • COOLA does not use harmful chemicals.
  • Can I use COOLA products while pregnant?
  • Where can I find the expiration date?
  • Why should I use COOLA products?
  • Where is my order?
  • What is Octocrylene?
  • Are COOLA sunscreens benzene free?
  • How are Classic and Mineral sunscreens different?
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