"Unfulfilled" means we're preparing your order to ship!

Don't worry. We successfully received your order.

"Unfulfilled" means that it hasn't shipped yet. Once your order is shipped, you'll receive a confirmation email that includes a tracking number, and your order status will change to "Fulfilled."

If your order has been in "Unfulfilled" status for more than a couple of days, please send us an email by clicking here, and a COOLA Expert will make sure your order finds its way to you.