Klarna is a third-party payment option now offered on 

To return a product purchased using the Klarna payment method, visit Returns for orders that used Klarna as the payment method can only be processed through this portal. Your returned product will not be accepted and you will not be issued a refund if you don't first register the return through our returns portal.

Our return portal will generate a shipping label so you can just drop your return in the mail. If you paid for your COOLA order using a credit card, the refund will be processed to the same card used with your purchase. Refunds are typically processed within 14 days of the return approval. 

If you've been waiting more than 14 days since receiving a return confirmation, please contact Klarna by CLICKING HERE or calling (844) 552-7621.






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