The window is very short.
Our fulfillment team moves pretty fast, but if you reach us within 30 minutes after you have placed your order, there is a chance we can still cancel it.
If you want to cancel your order, please email us as soon as possible by clicking here. COOLA Experts are available Monday - Friday, from 8 am to 4:30 pm. We'll process your request if our fulfillment team hasn't yet processed your order.