Can I cancel my order?

You can cancel your order if it hasn't already shipped. 

Yes, you can cancel a recent order. But hurry! If you contact us with a cancel request before your order is fulfilled, we can cancel the order for you.

If you want to cancel your order, please email us as soon as possible by clicking here. COOLA Experts are available Monday - Friday, from 8 am to 4:30 pm. We'll process your request if our fulfillment team hasn't yet shipped it out. 

Our fulfillment team moves pretty fast, though. If you're too late to cancel your order, no problem. We'll provide a free return shipping label so you can send the package right back to us.



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